Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back. J. Willard Marriott More Quotes by J. Willard Marriott More Quotes From J. Willard Marriott Take good care of your employees, and they'll take good care of your customers, and the customers will come back. J. Willard Marriott employeecarecustomers It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class. J. Willard Marriott detailsexcellenceclass Great companies are built by people who never stop thinking about ways to improve the business. J. Willard Marriott peoplewaythinking Good timber does not grow with ease; the stronger the wind, the stronger the trees J. Willard Marriott changeinspirationallife See and be seen. Get out of your office, walk around, make yourself visible and accessible. J. Willard Marriott visiblewalksoffice . . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you. J. Willard Marriott realfriendshipcharacter Take care of your people and they will take care of your customers. J. Willard Marriott take-carecarepeople It's more important to hire people with the right qualities than with specific experience. J. Willard Marriott qualityimportantpeople Customer needs may vary, but their bias for quality never does. J. Willard Marriott qualitydoeneeds View the problem as an opportunity to grow. J. Willard Marriott problemviewsopportunity Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it. J. Willard Marriott entrepreneuruseperfection Eliminate the cause of a mistake. Don't just clean it up. J. Willard Marriott cleancausesmistake No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you. J. Willard Marriott away-from-youwillingmatter Celebrate your people's success, not your own. J. Willard Marriott celebratesuccesspeople Communicate. Listen to your customers, associates and competitors. J. Willard Marriott competitorscommunicatecustomers No person can get very far in this life on a 40 hour week. J. Willard Marriott this-lifehoursweek A man should keep on being constructive, and do constructive things. He should take part in the things that go on in this wonderful world. He should be someone to be reckoned with. He should live life and make every day count, to the very end. Sometimes it’s tough. But that’s what I’m going to do. J. Willard Marriott live-lifegoes-onmen I've felt that dissatisfaction is the basis of progress. When we become satisfied in business, we become obsolete. J. Willard Marriott obsoleteprogresssatisfied Do it and do it now. Err on the side of taking action J. Willard Marriott taking-actionsidesaction Choose your friends wisely-they will make or break you. J. Willard Marriott make-or-breakinsightfulfriendship
