My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking. Jeffrey Gitomer More Quotes by Jeffrey Gitomer More Quotes From Jeffrey Gitomer Listening is the hard part. Listening is the important part. The hot button is in the prospect's response. Jeffrey Gitomer buttons important listening One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW? Jeffrey Gitomer being-different powerful strong People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process. Jeffrey Gitomer important winning people To be a great leader of people - inspire them to follow you, not your rules. Jeffrey Gitomer leader inspire people Courage is a self-inflicted quality that gains momentum every time you try it. Jeffrey Gitomer quality self trying Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it. Jeffrey Gitomer preparation use needs If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple. Jeffrey Gitomer problem customers simple Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude. Jeffrey Gitomer communication skills attitude Positive mental attitude is determined by you. Not others. Jeffrey Gitomer mental-health determined attitude It seems to me that it's actually harder to invent excuses than it is to get a sale. Jeffrey Gitomer harder excuse seems Sales is survival, the best-prepared are most likely to survive. Jeffrey Gitomer prepared survival preparation Create a story of WOW that will be retold. Jeffrey Gitomer wow stories Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence Jeffrey Gitomer keys writing years Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? Jeffrey Gitomer educational inspirational way People don't want to be sold! People want to buy! Jeffrey Gitomer old-people want people Master the web and you will master your universe - and your (on-line) bank account. Jeffrey Gitomer bank-accounts lines masters Your mental attitude is your motivation and your inspiration. Jeffrey Gitomer motivation inspiration attitude Satisfied customers are apathetic. Loyal customers will be your advocate. Jeffrey Gitomer satisfied-customers loyal-customers apathetic Ignore people who tell you 'you can't' or try to discourage you. Jeffrey Gitomer ignoring-people trying people Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you. Jeffrey Gitomer visits-you loyalty feelings