Perception is all there is. If the customer think he's right, he's right. Tom Peters More Quotes by Tom Peters More Quotes From Tom Peters Hire for attitude. Train for skill... More Tom Peters skills train attitude Leaders don't create followers, they create more leaders. Tom Peters insperational business leadership The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas. Tom Peters people world ideas The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. Tom Peters educational business inspirational Excellence is not an aspiration. Excellence is what you do in the next five minutes. Tom Peters next minutes excellence Excellence comes from human beings doing things of value that customers find memorable. Tom Peters find-me excellence memorable You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out. Tom Peters motivation work numbers Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train. Tom Peters teamwork people thinking The thing that keeps a business ahead of the competition is excellence in execution. Tom Peters competition excellence business Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You. Tom Peters important age jobs Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are. Tom Peters innovation change people If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science. Tom Peters opportunity running mean Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one Tom Peters forget ideas firsts Celebrate what you want to see more of. Tom Peters motivational inspirational life TRUST, not technology, is the issue of the decade. Tom Peters decades issues technology Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is! Tom Peters educational leadership funny Don't 'tolerate' mistakes. Embrace them! Tom Peters training business mistake We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply. Tom Peters demand elements important If a window of opportunity appears, don't pull down the shade. Tom Peters success opportunity inspirational Innovation comes only from readily and seamlessly sharing information rather than hoarding it. Tom Peters hoarding information-sharing innovation
