The five C's of expanding your capacity. Sheila Heen More Quotes by Sheila Heen More Quotes From Sheila Heen The fastest way to change the feedback culture in an organization is for the leaders to become better receivers. Sheila Heen organization leader culture Learning to receive feedback from each other is what leadership is all about. Sheila Heen feedback We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback. Sheila Heen growth keys two People won't give you feedback until they think you actually want it. Sheila Heen giving people thinking There are three kinds of feedback and organizations must utilize all three to be effective: Sheila Heen coaching organization appreciation Other people have all kinds of information about you that is invisible to you. How do you get feedback? Sheila Heen information kind people Evaluation and coaching get tangled together. When this occurs, the noise of evaluation drowns out coaching efforts. Think of this like a term paper. When you get your assignment grade back (evaluation) you tend to tune out the professor notes in the margins (coaching) if the grade is higher or lower than expected. Sheila Heen term-paper tangled thinking We swim in an ocean of feedback. Sheila Heen feedback ocean swim
