There's no more important consumer product today than a cell phone. Mary Dillon More Quotes by Mary Dillon More Quotes From Mary Dillon At the end of the day, especially in retail, you've got humans serving humans. And really, the more engaged and happier the associates are, the happier our guests are. It's not complicated. Mary Dillon end-of-the-day end day you The best way to build the best workforce is to focus on the largest talent pool you have. Mary Dillon best you talent focus I didn't want Ulta to be thought of as the retailer for discounts. I wanted Ulta to be known as a beauty retailer. Mary Dillon thought want wanted beauty Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things. Mary Dillon customer you done expectations Until Amazon creates a drone that can cut your hair, there's a physical and real reason to come to the store. Mary Dillon your real reason hair We are really focused on the beauty enthusiast... but also, as you know, everybody has got a great phone in their pocket. Everybody is taking pictures. Who doesn't want to look good in a picture? I don't know anybody who doesn't. Mary Dillon great good you beauty I am very excited about the future for Ulta Beauty. Mary Dillon i-am excited future beauty I'm the biggest fan of face-to-face communication. Mary Dillon face-to-face fan communication We are never complacent. My job is to make us look 10 years out and be prepared. Mary Dillon us never job look Most Americans actually need to have both people working, and it's a luxury and something to celebrate if you can make a choice like this. And this choice isn't for everyone. But it's nice to not have to worry about what time does daycare close. Mary Dillon you celebrate time people Guests who shop at Ulta know exactly what we're about. People who have not shopped at Ulta or have not shopped at Ulta for a long time have a fuzzy image. And that's what I'm all about sharpening and elevating. Mary Dillon long-time time long people One thing I love about the beauty industry is that there are so many entrepreneurs, so much creativity, such a fun pipeline of products. Mary Dillon creativity fun beauty love Our guests, in fact, who buy online with Ulta Beauty and in our store is our best guest. But what she is buying online is quite incremental. She is not just replenishing like-items: she is buying new and exciting things all the time. Mary Dillon new best time beauty Ulta is a great place for our vendor partners to experience growth. Mary Dillon place great experience growth Our guest likes the convenience of being able of drive up to the store and not necessarily walk through a mall to find Ulta. This kind of shopping has been trending for some period of time. Mary Dillon walk drive shopping time Our awareness gap and the fuzziness about how people might understand Ulta today is a ripe opportunity for us as we think about going forward. I imagine this is like almost relaunching the brand of Ulta. Mary Dillon understand opportunity today people Women in the U.S. are influenced by the same trends - popular culture, runway trends, etc. - and our hypothesis is that she's quite anxious to be able to buy products in her town that perhaps she hasn't been able to in the past. Mary Dillon women trends culture past I learned from McDonald's that we can do great things from a marketing and advertising perspective, but if the experience at the restaurant isn't superior, it might not matter. Mary Dillon great perspective experience matter If a company want to cast its net widely, they will absolutely find qualified women. I don't really think there are any real barriers to that. Mary Dillon will think women real Having diversity around the board room, the executive table, and up and down our stores is really important. Mary Dillon down up-and-down diversity important
