Value equals benefits received for burdens endured. Leonard L. Berry More Quotes by Leonard L. Berry More Quotes From Leonard L. Berry Excellence nourishes the soul. Leonard L. Berry excellence soul Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners. Leonard L. Berry organization management mind The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. Leonard L. Berry research done firsts
