Whatever you're thinking, think bigger. Tony Hsieh More Quotes by Tony Hsieh More Quotes From Tony Hsieh If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens. Tony Hsieh stuff-happens rewards years At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library. Tony Hsieh giving book thinking If there are too many competitors, even if you're the best it's a lot harder to win. Tony Hsieh you-re-the-best harder winning Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there. Tony Hsieh hug marketing mean Zappos is a customer service company that just happens to sell shoes. Tony Hsieh company shoes happens I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life. Tony Hsieh enjoy-life culture thinking The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand. Tony Hsieh motivational jobs hands SEO expertise is a core need for today's online businesses. Tony Hsieh internet today needs Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service. Tony Hsieh shoes years thinking Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth. Tony Hsieh numbers philosophy years After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually done it. We were standing at the highest point in all of Africa, looking down at the clouds below us, with the sun directly in front of us, its rays welcoming us to the beginning of a new day. It didn't seem like this was something that humans were meant to experience, yet here we were Tony Hsieh clouds motivational believe What’s the best way to build a brand for the long term? In a word: culture. Tony Hsieh long culture way You've gotta love the game. To become really good, you need to live it and sleep it. Tony Hsieh games sleep needs Problems are just mile markers. Each one we pass means we've gotten better. Tony Hsieh problem motivational mean Things are never as bad or as good as they seem. Tony Hsieh seems Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself). Tony Hsieh progress vision numbers Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone. Tony Hsieh educational emotional technology A lot of people realize "I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that." Tony Hsieh passion new-york jobs Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company. Tony Hsieh purpose running long Inspire other communities and cities to reinvent themselves. Tony Hsieh community cities inspire
