You have to know what your users are experiencing. Joe Gebbia More Quotes by Joe Gebbia More Quotes From Joe Gebbia Ultimately, the power of the Airbnb platform is that it motivates guests to blend into communities, belong anywhere, and live like locals. Joe Gebbia belonglivelikepower Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth. Joe Gebbia willyoudigitalcommunication Design helps shape our everyday interactions through products, furniture, objects, or experiences. Joe Gebbia shapethroughfurnituredesign What I've realized is that the joy of meeting and greeting people from all around the world is universal. Joe Gebbia meetingjoypeopleworld By helping New Yorkers turn their greatest expense - their home - into an asset, Airbnb is a vehicle that artists, entrepreneurs, and innovators can use to earn extra money to pursue their passion. Joe Gebbia newpassionmoneyhome Scheduled shipping is one of many inventions that has made New York a global capital of innovation and creativity - from Willis Carrier's invention of air conditioning in Buffalo and George Eastman's breakthrough film technology in Rochester to the rise of hip-hop in the South Bronx and the world's first cell phone call in Midtown Manhattan. Joe Gebbia newinnovationcreativitytechnology Airbnb has proven that hospitality, generosity, and the simple act of trust between strangers can go a long way. Joe Gebbia trustsimplelongway Design is an expression of one's most deeply rooted internal values. Joe Gebbia mostvaluesdesignexpression Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself. Joe Gebbia yourselfyouempathyexperience Airbnb has grown thanks to our hosts creating memorable experiences and inspiring their guests to be hosts in their hometowns. Joe Gebbia thankscreatingguestsmemorable From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life. Joe Gebbia someoneknowhomelife We do believe in an inside-out culture. If we hold our hosts and guests to an expectation of acceptance and belonging, it has to start within our company. Otherwise, how on earth do we have the credibility to hold them accountable if we're not doing it to ourselves? Joe Gebbia startacceptancebelieveculture Airbnb was born out of necessarity. Our rent went up. It was born out of a problem. Joe Gebbia rentupbornproblem I often stay in Tokyo's Daikanyama neighbourhood. You can go for a peaceful morning run along the Meguro river, and it is particularly incredible during cherry blossom season. Joe Gebbia blossomriveryoumorning What if cities embraced a culture of sharing? I see a future of shared cities that bring us community and connection instead of isolation and separation. Joe Gebbia seefuturecommunityculture We didn't invent anything new. Hospitality has been around forever. Joe Gebbia anythingnewhospitalityforever In the post-war United States, you had this race to the suburbs. Cities shrank, the suburbs got bigger - and the notion of community changed drastically. You went from all being very close together to all being spaced apart and slightly suspicious of one another. Joe Gebbia youcommunityracetogether Airbnb is about travel. Joe Gebbia airbnbabouttravel High reputation beats high similarity. Joe Gebbia highsimilarityreputationbeats Airbnb is about the nexus of the online and offline to create the perfect customer experience. Joe Gebbia customercreateexperienceperfect
