Don't let high-speed completely replace high-touch. Your customers may appreciate both. Ron Kaufman More Quotes by Ron Kaufman More Quotes From Ron Kaufman Say it with words. Show it with action. Ron Kaufman service-cultureactionculture Preparation is good, but customers need results. Ron Kaufman service-culturepreparationneeds It's fine to wait for an appropriate time, but it's inappropriate to wait forever. Ron Kaufman service-culturewaitingforever Your profits reflect the success of your customers. Ron Kaufman profitcustomers Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem. Ron Kaufman service-culturegenerosityproblem Giving great service requires the right people and the right service tools. Ron Kaufman toolsgivingpeople Make your service systems so strong that everyone looks like a genius. Ron Kaufman geniusstronglooks Only a well-oiled machine runs smoothly. Ron Kaufman service-culturemachinesrunning Are people being the least you expect of them, or the best they expect themselves to be? Ron Kaufman service-cultureculturepeople Focus not on who you are, but on what you can do for others. Ron Kaufman service-culturefocuscan-do When a customer asks what no one else has ever asked, pay close attention. Ron Kaufman service-culturepayattention Industry jargon may not be a language your customer understands. Ron Kaufman jargonlanguagemay Always trust people and they may let you down. Always distrust people and you have let them down. Ron Kaufman service-culturemaypeople Sometimes we become so expert in our own domain, we forget that customers may be less familiar. Ron Kaufman expertsmaysometimes Let today's strong performance be your starting point for tomorrow. Ron Kaufman tomorrowstrongtoday Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes. Ron Kaufman service-culturetideslong The only way to go further than you've been is to take an extra step. Ron Kaufman service-culturestepsway We have narrowed it down and it is a narrowing list, and of all the cities we have visited, the cities that seem to have the most to offer are Las Las Vegas and Charlotte. Ron Kaufman politics Once Americans are reminded, shown and discover the depth of his leadership as governor and the things he accomplished, I think his numbers will rise. Ron Kaufman top-news Presidents don't talk to presidents enough, whether they agree or not is not the point -- they've been there, they've been at the decision-making point where no one else has ever been.... Not using that resource ? Shame on any future president who doesn't -- particularly if he's your brother. Ron Kaufman top-news
