Management does not know what a system is. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work. W. Edwards Deming riskpartygiving People need to know how their job contributes. W. Edwards Deming jobspeopleneeds ...the most important things we need to manage can't be measured. W. Edwards Deming assessmentimportantteaching Now, we learn that a system must have an aim. Without an aim, there is no system. W. Edwards Deming aim It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center. W. Edwards Deming selfishteamjobs No one can measure the loss of business that may arise from a defective item that goes out to a customer. W. Edwards Deming risklossmay What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them. W. Edwards Deming scientistcaremanagement The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. W. Edwards Deming poor-qualitycostlike-you Does experience help? NO! Not if we are doing the wrong things. W. Edwards Deming managementdoehelping Managing by results only makes things worse. W. Edwards Deming resultsmanagement Rational behavior requires theory. Reactive behavior requires only reflex action. W. Edwards Deming qualitymanagementaction You can not hear what you do not understand. W. Edwards Deming can-notunderstandingmanagement Scrap doesn't come for free, we pay someone to make it. W. Edwards Deming lean-manufacturingscrappay We are being ruined by the best efforts of people who are doing the wrong thing. W. Edwards Deming best-effortmanagementpeople Quality begins with the intent, which is fixed by management. W. Edwards Deming fixedqualitymanagement Quality is everyone's responsibility. W. Edwards Deming qualitybusinessresponsibility Knowledge needs to be a verb. W. Edwards Deming verbsneeds Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. W. Edwards Deming gaslightdoe If you do not know how to ask the right question, you discover nothing. W. Edwards Deming asking-the-right-questionsqualitymanagement People work in the system. Management creates the system W. Edwards Deming businessworkpeople
