Next time someone tells you 'never,' remember that means 'not for at least one hour.' Jeffrey Gitomer More Quotes by Jeffrey Gitomer More Quotes From Jeffrey Gitomer The biggest mistake businesses make is advertising before they have become well known. Jeffrey Gitomer well-known advertising mistake The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. Jeffrey Gitomer mad people needs If you want or need to move, move with a winning record of success, move with a plan, and move to something you love. Jeffrey Gitomer winning moving needs Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end. Jeffrey Gitomer skills writing thinking If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned. Jeffrey Gitomer voice mail giving Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch. Jeffrey Gitomer building lunch successful Make everyday as productive as the day before you go on vacation. Jeffrey Gitomer vacation everyday goes-on Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years. Jeffrey Gitomer people negative years The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles. Jeffrey Gitomer educational principles reason Use your CRM to retain customers. Jeffrey Gitomer customers use The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take. Jeffrey Gitomer dream desire way What is the image you have of yourself? Jeffrey Gitomer If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it. Jeffrey Gitomer form havens giving Your character holds the key to your trustworthiness. Jeffrey Gitomer trustworthiness keys character Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust. Jeffrey Gitomer giving long ideas The best way to learn how to become trustworthy is to study other trustworthy people. Jeffrey Gitomer study people way The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE. Jeffrey Gitomer trust-me reason moving The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes. Jeffrey Gitomer realizing keys reason Trust is not spoken, Trust is a feeling. Jeffrey Gitomer feelings Trust is not a request, Trust is earned. Jeffrey Gitomer request
