Transformation is not automatic. It must be learned; it must be led. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. W. Edwards Deming doe mistake jobs Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. W. Edwards Deming quality risk needs Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn. W. Edwards Deming compulsory improvement To manage one must lead. To lead, one must understand the work that he and his people are responsible for W. Edwards Deming responsible leadership people Confusing common causes with special causes will only make things worse. W. Edwards Deming confusing causes special Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force W. Edwards Deming safety zero lying Divide responsibility and nobody is responsible. W. Edwards Deming responsible responsibility management Quality is pride of workmanship. W. Edwards Deming workmanship quality pride Uncontrolled variation is the enemy of quality. W. Edwards Deming variation quality enemy You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work. W. Edwards Deming flow management joy Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable. W. Edwards Deming motivation stars jobs We should work on our process, not the outcome of our processes. W. Edwards Deming outcomes management work A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system. W. Edwards Deming improvement working-together trying Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment. W. Edwards Deming disappointment philosophy commitment Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing? W. Edwards Deming simple answers jobs The customer is the most important part of the production line. W. Edwards Deming lines marketing important The worker is not the problem. The problem is at the top! Management! W. Edwards Deming top-management problem management You cannot inspect quality into the product; it is already there. W. Edwards Deming quality products It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required. W. Edwards Deming top-management support quality When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem". W. Edwards Deming events discovery thinking
