Let your customers say, 'Well, here I am,' while you say, 'There you are!'. Ron Kaufman More Quotes by Ron Kaufman More Quotes From Ron Kaufman When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort). Ron Kaufman service-culture recovery memorable Every service problem is as an opportunity to show you care. Ron Kaufman service-culture care opportunity If they're going to remember the problem, make sure they remember it fondly. Ron Kaufman service-culture problem remember Things that are obvious don't need to be talked about. Things that are missing, do. Ron Kaufman service-culture missing needs Without commitment, no price will be low enough. With commitment, no price will be too high. Ron Kaufman service-culture enough commitment A great leader makes what is visible in their mind, visible to all. Ron Kaufman service-culture leader mind If it's not impossible, you may as well try. If it is impossible, at least you'll find out why. Ron Kaufman service-culture may trying Always aim for 100 percent and you'll always know where to improve. Ron Kaufman service-culture percent aim How can you learn more? By admiring what you've done right? Or by studying what you've done wrong? Ron Kaufman service-culture study done Making an honest mistake is acceptable. Failing to fix it is not. Ron Kaufman service-culture honest mistake Developing great employees attracts great customers. Ron Kaufman service-culture employee customers Silent customers can be deadly. Encourage them to complain. Ron Kaufman service-culture silent complaining If you were a customer, would you come back to buy your products or services? Ron Kaufman service-culture products customers Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them. Ron Kaufman loyal-customers service-culture enjoy Testimonials describe what has been, and are a promise of what is to come. Ron Kaufman service-culture testimonial promise You do more for yourself when you forget yourself. Ron Kaufman forget-you self-esteem forget If you want to be the best, find the best in others. Ron Kaufman service-culture being-the-best want Words not kept break more than a promise. Ron Kaufman service-culture culture promise Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. Ron Kaufman service-culture littles promise When your staff are 'information-rich', their information can make you rich! Ron Kaufman service-culture rich information
