Remember: You are the only human being in the world who can help this particular customer at this particular moment in time. Tom Peters More Quotes by Tom Peters More Quotes From Tom Peters Hire for attitude. Train for skill... More Tom Peters skillstrainattitude Leaders don't create followers, they create more leaders. Tom Peters insperationalbusinessleadership The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas. Tom Peters peopleworldideas The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. Tom Peters educationalbusinessinspirational Perception is all there is. If the customer think he's right, he's right. Tom Peters perceptioncustomersthinking Excellence is not an aspiration. Excellence is what you do in the next five minutes. Tom Peters nextminutesexcellence Excellence comes from human beings doing things of value that customers find memorable. Tom Peters find-meexcellencememorable You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out. Tom Peters motivationworknumbers Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train. Tom Peters teamworkpeoplethinking The thing that keeps a business ahead of the competition is excellence in execution. Tom Peters competitionexcellencebusiness Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You. Tom Peters importantagejobs Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are. Tom Peters innovationchangepeople If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science. Tom Peters opportunityrunningmean Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one Tom Peters forgetideasfirsts Celebrate what you want to see more of. Tom Peters motivationalinspirationallife TRUST, not technology, is the issue of the decade. Tom Peters decadesissuestechnology Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is! Tom Peters educationalleadershipfunny Don't 'tolerate' mistakes. Embrace them! Tom Peters trainingbusinessmistake We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply. Tom Peters demandelementsimportant If a window of opportunity appears, don't pull down the shade. Tom Peters successopportunityinspirational
